At Olin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our Refund and Returns Policy.

1. Eligibility for Returns

You may return a product if:

• The item is defective, damaged, or incorrect upon delivery.
• The item is unused, in its original packaging, and in the same condition as received.
• The return request is made within [Insert Number] days from the delivery date.

Items that cannot be returned include:

• Perishable goods (e.g., food, diapers)
• Personal care products (e.g., lotions, creams)
• Customized or personalized items
• Products marked as “Final Sale”

2. Process for Returns

To initiate a return:

1. Contact our customer support team at  
2. Provide your order number, a description of the issue, and photos (if applicable).
3. Upon approval, we will provide instructions for returning the product.

Note: The customer is responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you of the refund status.

• If approved, your refund will be processed within [Insert Number] business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

We offer exchanges for defective or incorrect items. To request an exchange, please follow the same process outlined under Returns.

5. Late or Missing Refunds

If you haven’t received your refund after the specified processing time:

1. Check with your bank or credit card provider, as refunds may take time to reflect.
2. If the issue persists, contact us at info@olinbd.com

6. Non-Returnable Situations

We reserve the right to decline returns or refunds if:

• The item shows signs of use or is not in its original condition.
• The return request is made after the specified timeframe.
• The product falls under the “Non-Returnable Items” category.